Contact Us Anytime

P.O. Box 443

Greenville, RI 02828


(401) 349-3422

Frequent Questions

Is my water too hot?

If you have kids, you know that kids love to play with water. The kitchen sink, the bathroom sink and the tub are the favorite places to play.


The problem comes when a child accidentally turns on the hot water. If the pre-set temperature for the water heater is too high, a child is easily scalded by the water. If the temperature is set at 145 degrees F (63 degrees C), a scald takes only a few seconds. If it is set to 160 degrees F (70 degrees C), a scald is almost instantaneous.


A scald can be a serious injury because it can cover a lot of skin area. For example, your child can burn all of the skin on both hands. Having first-degree or second-degree burns covering that much surface area can be quite painful for your child.


The solution to this problem is extremely easy. Hot water heaters have adjustable thermostats on them. The thermostat may be out in the open, or behind a cover plate. Simply turn the temperature down to 120 degrees F (49 degrees C). At that temperature, the water is much safer for children. And for adults -- you too will be much safer in the shower.


Steps you can take:

  • NEVER leave a child unattended in the tub.
  • Turn the thermostat on the hot water heater down to 120 degrees F. A day later, check the temperature of the hot water coming out of the tap with a thermometer.
  • Have a mixing valve installed on your water heater.


What should I do if I smell gas?

Leave the building (home or business) immediately, taking everyone with you (including pets), and leave all doors and windows open behind you. Don't re-enter the home to open doors and windows.


Do not:

  • Use phones, computers, appliances, elevators or garage door openers.
  • Touch electrical outlets, switches or doorbells.
  • Smoke or use a lighter, match or other open flame.
  • Position or operate vehicles or powered equipment where leaking gas may be present.


From another location, you can call New England Gas Company, 24 hours a day, 7 days a week. You can also call your local fire department.


What does rusty water mean?

This could be from a couple of different things. The most common being a faulty water heater. It is recommended to flush out the water heater annually to semi annually. This being said, if you have the “rusty” water sign, it is most likely too late. It may be time to replace the water heater before it leaks and makes a mess of your home. The other cause could be high iron content in your water. When the water is heated, oxygen in released, the oxygen bonds with the iron in the water, turning your water to a rust color. This can be determined with a water sample test, and then possibly a whole house filtration system.

Contact Us Anytime

P.O. Box 443 Greenville, RI 02828
(401) 349-3422 info@CallPinnacle.com
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